Welcome to the Najicollections FAQ section — here you’ll find answers to the most common questions about orders, payments, shipping, and returns for our USA customers.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favourite items to the cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
A: Yes, if your order has not yet been processed or shipped. Please contact us within 12 hours at support@najicollections.store for assistance.
2. Shipping & Delivery
Q: Do you ship outside the USA?
A: Currently, we ship within the United States only.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivery typically takes 7–12 business days depending on your location.
Q: How much does shipping cost?
A: Shipping is free on orders over $99. For orders below $99, shipping costs will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. You can also use the “Track Order” page on our website.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in their original packaging.
Q: How do I request a return or refund?
A: Contact us at support@najicollections.store with your order number and reason for return. Our team will assist you through the process.
Q: How long does it take to receive my refund?
A: Refunds are processed within 7–12 business days after your return is approved.
4. Product Information
Q: Are your products high quality?
A: Absolutely! We carefully select and test each product to ensure it meets our quality standards for durability, performance, and design.
Q: What if my product is damaged or defective?
A: Please email us within 48 hours of delivery at support@najicollections.store with photos of the damage. We’ll arrange a replacement or full refund.
5. Other Questions
Q: Do you offer customer support?
A: Yes! Our friendly team is available Monday – Saturday, 9 AM – 6 PM (EST) via email at support@najicollections.store.
Q: How do I stay updated on new arrivals and offers?
A: Follow us on Instagram, TikTok, Pinterest, and Facebook for the latest updates and exclusive promotions.